F.A.Q.

1. Delivery

For all Melbourne deliveries, this is a service that our team currently offer at a cost. For all deliveries outside Melbourne, an external courier company will be hired and, they normally do not offer this service. However, most of our products come with instructions to guide you along your way.

We do offer a selected range of our seating and other items to be sent overseas. Before being shipped you will be supplied with a quotation which needs to be paid for in full before goods are despatched. Any chairs that are sent will come in KD format with instructions on how to put together.

You are most welcome to pick up your purchase from the Backcare & Seating store you purchased from, and it is FREE. However, Pickups are only available Monday-Friday during opening hours. It is best to make an appointment to pick up so we can run through how to use the product you have purchased if required.

Due to the difference in the size of products, delivery cost may vary. A postage calculator is available for all products. Alternatively, contact our showroom for assistance.

Most of our deliveries to interstate will be done by express. For small and light items, it usually takes 2-4 business days once despatched. However, for bulky and heavy items like chairs, desks and other large items, they will be delivered via a professional furniture removalist, which normally takes 5-10 working days from despatch.

2. Ordering

At Backcare and Seating we offer a range of seating products to trial as we understand that choosing the correct seat for your team can be time consuming and sometimes baffling. Our team are here to help.

If you are unsure of what is the right ergonomic chair for you or your company then let us help you assess the best seating programme that is right for your offices – and it is free.

We have a try before you buy with a complimentary office chair trial period (typically for 3-5 days) in your workplace. By trialling it allows the user to use the office chair in their working environment to ensure that what they have chosen what suits them.

This complimentary trial chair programme is available to all companies, institutions and government departments in Melbourne. Trials outside of these areas are available with local freight costs – please contact your nearest store to arrange your complimentary chair assessment. Products must be returned in their original condition along with packaging at the end of the trial.

Setup and return of trial products needs to be co-ordinated with Backcare & Seating staff.

Sure. Most of our products are in our stores. Please feel free to contact your nearest store to ensure that the product is currently in stock. You can make an appointment to ensure a Consultant is readily available to assist you.

2. Payment

You can pay by over the phone by credit card, electronic transfer to our account. We accept credit cards (Visa and MasterCard). If you are a corporate business with approved credit rating we can offer terms for payment. Otherwise, you can also pay by Credit Card or Cash in our store.

If you are unhappy with the product (excluding customised products, orthopaedic supports, cushions and bedding for health reasons), you are entitled to a store credit providing that we are informed within 7 days of delivery.

All delivery costs will be at the buyer’s expense. Therefore, the refund will be given minus the total delivery and collection costs. All items must be in the original wrappings and not assembled or part assembled in any way. A 20% restocking fee applies if goods are not returned in original condition. Once we receive and inspect the goods, we will refund you your money, minus the delivery cost if everything is in perfect condition.

We do not have a standard trade price list but, do offer package deals based on individual jobs and projects. Therefore, if you are interested in a few items, please contact our showroom staff and they will be able to quote accordingly.

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No, unfortunately we do not offer laybys. You can ask an individual store if they will offer a periodic payment arrangement.

4. Damages & Returns

If you are unhappy with the product, you are entitled to a store credit providing that we are informed within 7 days of delivery. All delivery costs will be at the buyers’ expense. Therefore, the refund will be given minus the total delivery and collection costs.

All items must be in their original wrappings and not assembled or part assembled in any way. They must be in “as new” condition.

A 20% restocking fee applies at the discretion of the store you purchased from. Once we receive and inspect the goods, we will refund you your money, minus your delivery cost (and restocking fee if applicable) if everything is in perfect condition.

Exceptions: Please note that this excludes customised products as well as orthopaedic supports, cushions and bedding for health reasons.

5. Other

Please go to our contact page to find your nearest location along with their opening hours. Click here.